There are two ways to delete the data managed under your ibisAccount, and each method deletes a different range of data.
With either method, artwork files saved in My Gallery on your device will not be deleted.
| Type of data | Using ibispaint.com | Using the ibisAccount service |
|---|---|---|
| ibisPaint data (artworks and comments posted to ibispaint.com, profile text, artwork files uploaded to Cloud Storage, etc.) | Deleted | Deleted |
| ibisAccount information (email address, nickname, etc.) and data in other services we operate | Kept | Deleted |
| Artwork files saved in My Gallery on your device | Kept | Kept |
You can also log in to ibisPaint and ibispaint.com with an external account, such as an X account, Facebook account, or Apple Account. In this case as well, you can delete the ibisPaint data managed under that account by following the steps in "When using ibispaint.com" below.
This section explains how to delete only your ibisPaint data using ibispaint.com.
Open ibispaint.com "My Page" in a browser such as Safari or Chrome, then tap ①[ Edit ].
Tap ②[ ... ], then select ③[ Delete Account ]. After that, answer the dialog that appears to delete your ibisPaint data.
This will delete your ibisPaint data.
This section explains how to delete your ibisAccount itself using the ibisAccount service.
Open the ibisAccount service in a browser such as Safari or Chrome, then select ②[ Account Information ] from ①[ Menu icon ] in the upper-left corner.
When the account information is displayed, tap ③[ Delete Account ], then select ④[ OK ] to delete your ibisAccount.
This will delete your ibisAccount itself, your ibisPaint data, and your data in other services we operate.
*When posting artwork to ibispaint.com, you can choose to upload a time-lapse video to your YouTube channel. Videos uploaded to your YouTube channel will not be deleted by the steps above. If necessary, please log in to YouTube with your own YouTube account and delete them there.
*Please note that with either method, not only the artworks posted to ibispaint.com but also artwork files uploaded to Cloud Storage will be deleted.
*If you delete the external account you used to log in, or lose its login information, you will no longer be able to log in to ibispaint.com, so you will not be able to delete your data with the steps above. In addition, since it is difficult for us to verify your identity, we may not be able to accept requests to delete your data. Thank you for your understanding.